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Multi-Factor Responses Are Case Sensitive. When selecting your Multi-Factor preferences such as "Your fatherís first name," please pay close attention to how you type in the answer. Is your fatherís name Robert or Bob? Did you type in ROBERT or bob? The increased security measures are designed to remember the exact information you provide, so only you can access your personal account information. If you still have not set up your Multi-Factor preferences, please take a moment to do so. A Carolina Trust representative will be happy to give you a first-hand demonstration at your local branch or you may call (843) 448-2133 for assistance.

What is Multi-Factor Authentication?
How does Multi-Factor Authentication protect me?
How will Multi-Factor change the way I log on to home banking?
What happens after I have entered my Multi-Factor preferences?
Is it really that simple?
What happens if I enter the wrong information?
Can I change the selections I made for an image, customized phrase, and challenge questions at a later date?
When will Multi-Factor Authentication be mandatory?


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