Multi-Factor Authentication is Ready to Activate!
Currently, it is mandatory for all home banking users to complete the brief Multi-Factor Authentication set up process. Afterward, you should always see your customized preferences when logging on to home banking. Please reference the below Q&A for complete details.

What is Multi-Factor Authentication?
How does Multi-Factor Authentication protect me?
How will Multi-Factor change the way I log on to home banking?
What happens after I have entered my Multi-Factor preferences?
Is it really that simple?
What happens if I enter the wrong information?
Can I change the selections I made for an image, customized phrase, and challenge questions at a later date?
When will Multi-Factor Authentication be mandatory?

What is Multi-Factor Authentication?
In an effort to increase online security measures, the Federal government has mandated that all US financial institutions implement a comprehensive identity verification program known as Multi-Factor Authentication. Financial institutions were given until December 2006 to comply with this mandatory security initiative.

How does Multi-Factor Authentication protect me?
Members will be able to verify that they are indeed logging on to the official Carolina Trust home banking website and not some criminal’s version of your Credit Union’s website. Additionally, it provides multiple methods of verifying your identity.

How will Multi-Factor change the way I log on to home banking?
Here’s how it will work:
1. Type in your Username and Password as usual.
2. Next, choose an Image that you want to appear each time you log on to home banking. Please note: there are several pages of images from which to choose – not just the ones you see initially.
3. Then, type in the customized phrase you want to appear each time you log on to home banking.
4. Finally, answer three challenge questions. It’s important to select questions to which you can easily remember the answers.
One of the three questions you select will appear each time you log on to home banking. If you and a spouse share access to the same account(s), then you may want to pick questions he/she would know, or share your answers with your spouse. Please note: The answers you type in are case sensitive. Please keep this in mind when using capital letters and numbers to answer your questions.

What happens after I have entered my Multi-Factor preferences?
After entering your Username and Password, the image (ie. cat) and phrase (ie. Cats are cute) you previously selected should appear on the screen. Finally, you will be asked to answer one of the challenge questions you previously answered. These questions will rotate each time you log on to home banking and the answers are case sensitive. As you can see, this new security measure will be a multi-layered approach to verifying your identity and a way of authenticating that you have logged onto the official Carolina Trust online banking site.

Is it really that simple?
YES!

What happens if I enter the wrong information?
You have six chances to correctly answer the challenge questions you selected. After the sixth incorrect attempt, you will receive the following message: “Online access to the account number you entered has been frozen. Please call (843) 448-2133 for assistance.” A Member Service Representative will un-freeze your online access, and you will be able to try again. There is also an option to have a temporary password emailed to you at the email address you entered when setting up your Multi-Factor preferences.

Can I change the selections I made for an image, customized phrase, and challenge questions at a later date?
Yes, you can always update your image, customized phrase, and challenge question selections online.

When will Multi-Factor Authentication be mandatory?
Every Carolina Trust member who logs on to online banking will now be required to go through the initial Multi-Factor Authentication set-up process. If you have any questions, please don’t hesitate to contact a Carolina Trust member service representative at (843) 448-2133.